Terms of service

These Terms of Service govern your use of the Nexara Store website and your purchase of products from us. By using our website or placing an order, you agree to these Terms.

1. Store information

This store is operated by Nexara Store.

Contact information:

Email: ctonlinehub@gmail.com
Phone: (647) 472-8580
Address: 143 Greyabbey Trail, Scarborough, Ontario, M1E 1W2, Canada

2. Use of our website

You agree to use this website only for lawful purposes. You must not use the website to violate any applicable law, interfere with the security or operation of the website, or attempt to gain unauthorized access to any account, system, or data.

You must be at least the age of majority in your place of residence, or use this website with the permission and supervision of a parent or legal guardian.

3. Products and availability

We make reasonable efforts to display product descriptions, images, colors, sizes, and other information accurately. However, colors and product appearances may vary depending on your device or screen settings.

Products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse an order where permitted by law.

4. Pricing and payment

All prices are displayed in Canadian dollars unless otherwise stated. Prices, promotions, and product availability may change without notice.

You agree to provide accurate and complete billing, shipping, and contact information when placing an order. Payment must be successfully authorized before an order can be processed.

We reserve the right to correct pricing or other errors and to cancel or adjust an order if incorrect information was displayed, subject to applicable law. If we cancel an order after payment has been processed, we will refund the amount paid for that order.

5. Orders and acceptance

Submitting an order does not guarantee that the order will be accepted. We may refuse or cancel an order for reasons including product availability, pricing errors, suspected fraud, incorrect information, or shipping limitations.

If we cancel an order, we will notify you using the contact information provided at checkout and refund any payment received for the cancelled order.

6. Shipping and delivery

Orders are generally processed within 3–5 business days. Shipping methods, delivery estimates, and shipping charges are shown at checkout.

Delivery estimates are not guarantees. Delays may occur because of carrier disruptions, weather, customs processing, incorrect address information, or other circumstances outside our control.

You are responsible for providing an accurate delivery address. We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided at checkout.

Our Shipping Policy forms part of these Terms and provides additional information about processing and delivery.

7. Returns and refunds

Returns and refunds are handled according to our Return and Refund Policy.

Return requests must generally be made within 14 calendar days of delivery. If a return is approved, Nexara Store will provide return instructions and cover the return shipping cost.

Sale and discounted items are final sale and are not eligible for return or refund, except where required by law. If an order arrives damaged, defective, or incorrect, contact us at ctonlinehub@gmail.com so we can review the issue.

8. Intellectual property

All content on this website, including text, product images, graphics, logos, designs, and other materials, is owned by or licensed to Nexara Store and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, sell, or commercially exploit website content without our prior written permission.

9. Accuracy of information

We try to keep the information on this website accurate and up to date. However, we do not guarantee that all information is complete, current, or error-free.

We may update or correct information at any time without notice, including information about products, prices, promotions, and availability.

10. Third-party services

Our website may use third-party services to process payments, provide shipping services, analyze website activity, or support other store functions. Your use of those services may also be subject to the third party’s own terms and policies.

11. Privacy

Your personal information is handled according to our Privacy Policy. By using this website, you acknowledge that you have reviewed that policy.

12. Disclaimer and limitation of liability

To the fullest extent permitted by law, Nexara Store is not responsible for indirect, incidental, special, or consequential losses resulting from your use of the website or the purchase or use of our products.

Nothing in these Terms limits or excludes any consumer rights, warranties, or protections that cannot legally be limited or excluded.

13. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date where required. Your continued use of the website after changes are posted means that you accept the updated Terms.

14. Governing law

These Terms are subject to the laws that apply in the jurisdiction where Nexara Store operates, without regard to conflict-of-law principles. Any mandatory consumer protections that apply to you remain unaffected.