Refund policy

We accept return requests within 14 calendar days of delivery. To request a return, contact us at ctonlinehub@gmail.com with your order number and the reason for the return.

If your return is approved, Nexara Store will provide return instructions and cover the return shipping cost. Sale and discounted items are final sale and aren’t eligible for return or refund, except where required by law.

Once your return is received and approved, your refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

If your order arrives damaged, defective, or incorrect, contact us at ctonlinehub@gmail.com so we can review the issue and help resolve it.